Return Policy

We do not accept returns for Health and Beauty products, except in cases of manufacturing defects or damage during transportation. If you notice any defect, please inform us by sending a mandatory unboxing video within 24 hours of receiving and accepting the product. You can reach us via email or by calling our customer service center.

How long will the return process take?
Once your return request has been placed with Customer Service, it always takes about 72 hrs to own the product picked from your home and another 4 days to initiate refund subject to product inspection. In case you’re sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.

How do I return a product?
If for any of our mistakes the product has to be returned (like damaged in transportation or manufacturing defect) we will schedule a pickup using our logistics partner, and get it picked up at our cost. Please make sure the product is sealed properly. You can schedule a pickup using our logistics partner, at our cost, by calling us +91-7385192924  or by emailing us at care@mountainor.com

Cancellation Policy

You can also get in touch with our Customer Care team with your order number to raise a cancellation request. Cancellation duration takes typically one day after confirming cancellation by calling +91-7385192924 or by emailing us at care@mountainor.com If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In the case of Prepaid orders Refunds will be processed as per our Return policies.